The costs of running a successful company can be staggering. After taking into account labor, training, health insurance and other factors the costs can really add up. That's where outsourcing can really play a crucial role in helping to alleviate some of the financial burden. And there are few outsourcing operations that can save business owners as much as call centers can.
The cost of employing live support is prohibitively expensive for many business owners. After all, these costs can be tens of thousands of dollars per year. Just the cost of telephone lines and computer equipment would be too expensive for many business owners. And because many businesses are run from smaller locations, the owners simply don't have the space to accommodate a whole new department of employees. Call centers are also a more efficient way to handle customer service, as they employ trained professionals whose sole purpose is to provide quality customer service.
So for those in the Orlando area who are in need of call messaging services and/or live operators, look no further than Sunshine. Sunshine Communication Services, which has been providing 24-hour professional telephone answering services since 1975. They provide their clients with both live and automated support, as well as bilingual answering services. Their highly trained staff ensure that the client is properly represented through their courteous and professional demeanor.
Not only does Sunshine Communications provide their clients with professional live operators and efficient call messaging, but they also keep track of vital statistics for the client. For example, the company keeps track of the number of calls received, the sources where the calls originate, and the amount of sales made. This is key, because most small businesses do not have the capability to keep track of these stats themselves. And these stats are important because they give an idea of which marketing strategies are working and which aren't. When a business knows for sure that a certain ad isn't generating interest, that business can cancel those ads and put the money into advertisements that are proven to be effective.
Another vital service provided by call centers such as Sunshine Communications is to follow up. Once again, many businesses don't have the time or personnel to respond to mass emails and phone calls. Their employees devote their work day to responding to questions, taking calls and answering emails. This frees the business up to concentrate on marketing strategies and expanding.
And it is the employees of Sunshine Communications Services that are the real reason for outsourcing work. They are trained to provide a wide array of services, including employee screening, taking orders, verifying customer credit and acting as sales reps. These employees are also capable of completing orders for certain items such as vitamins and dietary supplements. And because they offer services 24 hours a day there is no need for a business to miss out on providing services to their customers.
And Sunshine Communication Services provide call messaging and live operators for small businesses as well as large, Fortune 500 companies. Here is one glowing testimonial:
“We began using AnswerPhone in June 2002 after unsatisfactory service from three other answering service companies. AnswerPhone employees are professional, friendly and always have a terrific attitude. Their customer service is fantastic. We are extremely satisfied with the quality of service provided by AnswerPhone and highly recommend them!" -- Volland and Associates